Understanding User Experiences

GroupQuality consulting helps businesses drive digital change by identify the needs and expectations of their customers. We build a picture of the customer experience using an evidence based approach of data collection, market research, customer journey mapping and the user experience.

Journey Mapping

Journey Mapping

We map the customer Journey to help you identify the processes, skills and digital assets needed to transform your organisation.

Remote User Experience Testing

Remote User Experience Testing

Online usability and user experience research to help you improve and validate the user experience for web & mobile touch-points.

Customer Personas

Customer Personas

Research validated customer personas to define your target segments and improve the customer experience at each touch-point.

Customer Co-creation

Customer Co-creation

Online methods to collaborate with customers on new product or service development by actively sharing ideas & experiences.

Ideation Communities

Ideation Communities

Agile ideation uses quality assured consumers panels from demographically defined segments to create, refine and validate ideas.

Customer Metering

Customer Metering

Unique methodology facilitated by innovative technology to enable the tracking and metering of user behaviour across multiple touch-points.

Wireframe Creation

Wireframe Creation

We create and test wire-frames for digital assets as a critical step in testing the user experience & validating customer decision points.

Digital Strategy

Digital Strategy

Experienced strategy consultants will work with your team to develop a digital strategy which delivers you digital transformation objectives.

Business Case

Business Case

Sometimes you need help getting your digital transformation up and running, we help you define, document and pitch your digital strategy.

Data & Metrics Analysis

Data & Metrics Analysis

Quantitative and qualitative touch-point analysis is used to monitor and improve touch-point processes efficiency and customer sentiment.

Requirements

Requirements

Its not enough just to identify digital assets! We use online community methods & user validation to identify & refine functional requirements.

Stakeholder Education

Stakeholder Education

Education of your internal & external stakeholders helps to get everyone on the same page. We help identify and educate key people.

Contact GroupQuality consulting for more information.

GroupQuality is a customer insights company providing consulting expertise across all Australian & New Zealand States and Territories

Phone: (+61) 3 9016 3132

Think Tank:
Suite 4b, Level 3
33 Salamanca Place
Hobart, TAS, 7000